Every entrepreneur wants to increase their business with new opportunities by modernizing sales, lead conversion, customer satisfaction, and return on investment. Salesforce CRM provides all of that, but each of the field service options is still just a concept. Still, after some time to fulfill the demand for field service, the Salesforce field service Lightning was introduced.
Salesforce Field Service Lightning is considered management software that enhances the customer experience with field service. To be more precise, the information is tracked on a daily basis, and the schemes are prepared on the basis of collected data. Moreover, the report can be quickly transported to the service team that is working on the field. So, let's discuss how field service lighting works, on the basis of which you can identify its use in your business.
HOW DOES SALESFORCE FIELD SERVICE LIGHTNING WORK?
Three essential components are involved in the process of FSL. Let's discuss them all.
CALL CENTER EXECUTIVE
A call center executive is a company representative that assists clients. If a client has an order or raises a query, then the call center executive will make a corresponding recording in the service cloud. Moreover, the CCE books an appointment with the specialist and does not perform any other action than this.
A dispatcher collects the information from the call center executive and passes the information to the service team. The dispatcher works as a bridge. The dispatcher performs an assigned task that is created inside the service cloud console in Salesforce.
FIELD SERVICE TECHNICIAN
With the mobile application, the appointment or query redressal request is generated to the field service technician, and all information is gathered and passed to the field technical on the basis of that technician's customer service accordingly. In addition, after the task completion, they need to collect acknowledgment from customers to persuade service providers.
SALESFORCE FIELD SERVICE LIGHTNING :INDUSTRY USE CASES
Entrepreneurs and most businesses prefer to hire Salesforce developer for digital transformation. In the field of Service business, it is relevant to provide practical service with the use of digital technology to enhance business. There are many industries where salesforce FSL makes a difference, so to understand that let's dive into use cases of FSL in different industries.
If any customer wants to invest or make financial decisions, they are in search of guidance or finance experts. Yes, they may get people's advice, but there will be a plethora of people who outbursts suggestions. So, expert advice is always valuable. Field service lighting helps to reach out to the industry experts that will guide as per requirement.
AUTOMOBILE & MANUFACTURING INDUSTRY
The automotive & manufacturing industry both raise their production and service with digital platforms, and selling is also done magnificently, but if you want to take a test drive and look at the real product, it is not possible, but with the salesforce field service lighting, the expert provides you a test drive service and gives you real experience.
In the retail industry, customization as per the customer requirement is not possible, but with the help of FSL and salesforce customization services provider, the customer receives service, support, and personalized introduction that increase the level of enhancement and conversion rate will be possible.
B2B SALES INDUSTRY
In business-to-business sales, customer information is essential. So, the FSL provides the business client requirement with research to the designated technical due to that business and customer meet solution-driven approach that results in high sales with a large customer base.
As we know, in the time of emergency, it is difficult to reach a doctor for proper treatment, and it results in fatal losses. So, with the help of FSL, you can give service to patients who need emergency treatment
As the information provided above about Salesforce field service lighting tells us that software is worthy for all businesses all over the world. If you are planning for digital transformation, then FSL will surely develop your business and customer experience, so if you plan to integrate with field service lighting in your business, then you can go for Salesforce consulting services that show you the right path on the journey of your business enhancement.